• What to do if you, or your household, has COVID symptoms: In the event that you, or someone in your household or bubble, has developed COVID symptoms or been in contact with ANYONE who has symptoms or confirmed coronavirus, please STAY AT HOME and RE-BOOK your appointment.
• If you are due your 18-24 month hearing check-up: We will be in touch. We are currently prioritising clients who feel their hearing loss has changed, or their hearing instruments are not working as well. If this is you, please call or email us and make an appointment NOW. If this is not you, we will be in touch with you as soon as possible.
• If you require advice or accessories: For general advice, purchase of batteries/accessories or to make appointments, please ideally call or email us and we will respond, arranging a time for you to collect your items or see the dispenser. When staff are busy you may be put through to our ansaphone service, in which case please leave a message and we will get back to you as soon as possible.

IMPORTANT NOTE:
For the continued safety of our clients and staff, we politely reserve the absolute right to refuse to treat clients who are unwell or have a higher-than-normal temperature. We will not tolerate rudeness towards our audiologists or staff from clients who do not agree with our required safety protocols (sadly, we have experienced this).

We appreciate your cooperation.