We are open for ear wax removal, hearing tests, hearing aid demonstrations/fitting, ear health advice and sale of accessories.

Our clinics in Sherborne and Fordingbridge are OPEN FOR TREATMENTS BY APPOINTMENT, with just one client bubble at a time, and working with full COVID-safe protocols and PPE in place.

Following changes to Government coronavirus regulation on 2nd December 2021, we are continuing our rules on safety, as we have maintained throughout this pandemic, in line with other healthcare providers; along with the now legal requirement to wear a face covering in retail settings.

You are required to wear a face covering on entering our premises and must keep it on until you leave. This protects not only our staff but also clients who may be clinically vulnerable or concerned at this time.

SO PLEASE HELP US TO KEEP EACH OTHER SAFE BY:

  • Only attending by pre-arranged appointment
  • Arriving at your appointment time, not earlier
  • Wearing a face covering at all times
  • If you have a medical exemption, this must be discussed with us at the time of booking your appointment
  • Observing hand hygiene with the sanitiser provided
  • Allowing us to check your temperature on arrival
  • Waiting outside if requested to manage social distancing

 

  • What to do if you, or your household, has COVID symptoms: In the event that you, or someone in your household or bubble, has developed COVID symptoms or been in contact with ANYONE who has symptoms or confirmed coronavirus, please STAY AT HOME and RE-BOOK your appointment.
  • If you are due your 18-24 month hearing check-up: We will be in touch. We are currently prioritising clients who feel their hearing loss has changed, or their hearing instruments are not working as well. If this is you, please call or email us and make an appointment NOW. If this is not you, we will be in touch with you as soon as possible.
  • If you require advice or accessories: For general advice, purchase of batteries/accessories or to make appointments, please ideally call or email us and we will respond, arranging a time for you to collect your items or see the dispenser. When staff are busy you may be put through to our ansaphone service, in which case please leave a message and we will get back to you as soon as possible.
  • If you do walk in to our clinics without an appointment: Please be aware, for social distancing reasons, that our priority will be clients who are attending pre-booked appointments and we may ask you to wait outside until we attend to them.

IMPORTANT NOTE:
For the continued safety of our clients and staff, we politely reserve the absolute right to refuse to treat clients who are unwell, have a higher-than-normal temperature or who do not wear a mask when requested (unless a medical exemption has been discussed beforehand). We will not tolerate rudeness towards our audiologists or staff from clients who do not agree with the basic premise of COVID regulations (sadly, we have experienced this).

We appreciate your cooperation.

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